Clear SOPs and work instructions delivered
Early error detection through collaborative design and training
Faster adoption through shop floor involvement
The Challenge
A new software suite affected almost all operational processes. This required redesigning process flows and training operators in the new way of working, ensuring the line runs stably quickly after go-live.
The Objective
- Describe and visualize new processes together with the shop floor.
- Translate these processes into clear, step-by-step work instructions (SOPs).
- Organize training by colleagues themselves to increase understanding and ownership.
Accelerate adoption and noticeably increase team autonomy.
Our Approach
The Result
- Operators received complete, understandable work instructions and an overview of the new processes.
- Teams felt ownership of the process and the transfer to colleagues.
- Peer training increased understanding, motivation, and autonomy.
- Errors and inefficiencies were identified early and resolved faster.
Methodology
Practical and bottom-up. We combine co-design on the shop floor with directly applicable instructions and short, interactive training rounds. This creates clarity, support, and confidence in using the new way of working.
Our Role
We guided process mapping with the teams, developed the SOPs, and set up a train-the-trainer approach focusing on conversation skills and embedding in the line.
Relevant Services
Designing & Managing Processes
Visualize and simplify processes together for a smooth go-live
Workshops Giving Training
Train-the-trainer to sustainably spread knowledge internally.
What others say about working with me
I have had an excellent experience with Tineke in the area of process design and management, and how we used this to serve as the foundation for the projects and programs our organization is working on.
The example I want to highlight relates to the implementation of a new suite of tools, which impacted several core processes at our sites. The sites were unaware of the change and struggled to place it in the context of their daily activities.
In addition to other components in the program, Tineke improved the training and change management aspect at the sites. She asked me to provide a joint training, linking process design and management to stably implementing the change in the organization. We trained the local teams in effectively describing their standards, enabling them to create new standards for the processes that would change due to the program.
Through process mapping, we enabled our people to understand the new way of working. Managing it this way was a great success for the organization. So much so that this is now the new way of working within the organization when implementing large, disruptive programs like in this example. We continue to train local teams in mapping processes and training to standard, within this program and other programs such as the SAP program.
Do you want a go-live that quickly stabilizes and teams that carry it themselves?
Schedule an intake and get a clear view of your first steps.
15 min exploration.
No obligations.